Exemplary Customer Service: The SDF is committed to deliver products and services to its contracted intermediaries in an appropriate, professional and business-like manner. The SDF staff is committed to provide an intermediary customer a positive experience.
Innovation: The SDF strives for types of guarantees, services, products, delivery mechanisms and systems that are creative and reflect the best thinking of the international community on financial services to the poor and a set of policies that guide and reinforce its activities.
Transparency: The SDF is committed to comply with the set of international financial reporting standards (IFRS) and to post updated figures and financial statements on its website.
Continuous improvements: The SDF is committed to the continuous improvement of its staff as the base for global progress and improvement of its products and services
Efficiency: The SDF is committed to utilise its available financial and human resources to maximise results. By doing more with less, the SDF will create “savings” to use to provide additional services and/or lower the cost of existing services.